MARIETTA, Ga., Sept. 8, 2009 -- I had a strange, stilted chat today with a guy named "Rick." a customer service rep at Hackerz.com, a company that sells software for $99 that will find other peoples' passwords and sell them to you. With it, you can read everything your victims write, every character stroke they make, and even send out emails in their names.
When our chat was over, I copied it, pasted it into my email and
decided to share it with you. This is a real chat, with the
grammar cleaned up very slightly, not a fictional one.
Please wait for a site operator to respond.
You are now chatting with 'Rick'
Rick: Hello, my name is Rick. How may I help you?
AR: Do you have any software that would let me know if my email or my website has been hacked by anyone, and who?
Rick: No, sorry.
AR: What would be great is if you would publish a list of
everyone that's used your service so that victims could use it as a
Rick: We can't do that. Then children would be able to find out
if their parents purchased, or employees if their boss had purchased.
AR: Yes, but they would only be more careful in the future, which would cause no harm. The current situation allows them to hack into your mailbox and send out offensive or compromising emails in your name. That is the greater danger.
AR: Or to learn important competitive business information to
which they're not permitted access. Or even to read your lawyer's
Rick: Sorry, we can't publish our customer list.
Rick: If you believe someone has installed monitoring software on
a computer you own, without your permission, your best course of action
would be to backup your data, format your hard drive, and reinstall
Windows. Then you would want to install a good firewall, antivirus, and anti-spyware software. Alternatively, you may want to contact local law enforcement.
AR: Well, I guess the thing to do is sue you for it.
AR: You must have a lot of money ro spend on lawsuits by now. I hope I catch one of your clients in my mbox!
Rick: You can contact our legal department at 888-598-2788. They are here 9-5 EST.
Rick: Thank you.
AR: I have no interest, really.
AR: But to whom do I send the bill for all the work to protect my computer? You?
AR: What's the difference between doing this and being a trusted employee who gives away keys to the back door, customer PINs or the combination ro the safe?
Rick: The software will record their doing so, and you can then recover that information.
AR: Touche! I'm a journalist, and I appreciate your candor.
Rick: The software is designed for a very specific application.
Rick: Monitoring and keeping shildren safe, and the employee scenario you outlined above.
Rick: If it is used in any other manner, I will disable the software.
AR: On a practical level, don't you have to get your software into the sender's computer? How is that accomplished without alerting their anti-virus or spyware programs?
Rick: Our software is not detected by antivirus or antispyware programs.
AR: That doesn't say much for the programs. But do you need to have some sort of physical control over their computer, such as it being in your office on your network? What if it's a complete stranger who sends you porn spam every day?
AR: Also, is there any hardware involved?
Rick: No hardware involved.
AR: Can you tell me to whom I'm speaking?
Rick: We do have a public relations dept. you should be speaking with. they are available at 888-598-2788 between 9-5 EST.
Rick: My name is Rick.
AR: Do you need physical control over the computers, your kids' or your employees'?
Rick: We do have a public relations dept. you should be speaking with. they are available at 888-598-2788 between 9-5 EST. Soory.
AR: Thanks. I'd like to quote the above if I can get an article done tonight.
AR: No time for flacks, I'm afraid. It's already too late.